Consumer Credit Insurance, when you apply for a credit card, mortgage, or personal loan, you may have been offered a product called CCI or LPI .

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    Consumer Credit Insurance, when you apply for a credit card, mortgage, or personal loan, you may have been offered a product called CCI (Consumer Credit Insurance) or LPI (Loan Protection Insurance). The point of the insurance is to cover/protect you in the event that you cannot make the payments to the loan, this would be due to circumstances outside of your control.

    The insurance covers a few different types of policies and you cannot get two policies the same, however they normally will cover for situations such as unemployment, illness, death, disability basically the type of stuff that can prevent you from earning an income. However, it is important to understand what does cover and what does not, CCI may not always cover all of the money you owe and it may only pay out a percent of the outstanding monies owed if for example you have a pre-existing health condition. All of this should have been explained to you with a detailed list of what was and was not included in your policy and then you should have been given the option to decide if it was right for you.


    CCI was purchased with the intent of covering you if for whatever reason you could not make the credit repayments this could have been due to:






    However, more often than not people ended up not wanting, needing, or even knowing they had this product and some were told when they were not even eligible for the insurance.  

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      How do you know if you have been mis-sold?

      Good question, below are some examples of how Consumer Credit Insurance can be mis-sold to a client.

      • The sales agent was pushy when trying to sell you the product
      • The sales agent hid the product as part of a package, rather than an individual item like it should have been
      • The sales agent made it seem like the insurance was mandatory
      • It was added to your paperwork without you even knowing or even agreed to
      • You were sold the product even though you would not have been eligible to claim such as you were unemployed or casual or already ill
      • You were sold the insurance even though you were already covered by another policy which could have been through another insurance or employment
      • You held an except visa
      • Pre existing medical conditions could have voided any pay-outs due to disability or illness which makes the insurance irrelevant to you

      Learn More Mis-Sells With Our Newsletter


        One of the worst forms of the mis-sell from the lenders is when they added the insurance to your policy without you even knowing about it or agreeing to it. Much like the English version PPI (Payment protection insurance) it is Australian law that before you purchase any insurance the supplier is to disclose the product document for you to read through and understand, this is so that you can make a proper decision on whether this insurance is right for you and have it be your choice.

        Most customers were not given this paperwork as the supplier did not want to risk highlighting the insurance you had paid for. In most cases customers were not given the certificate of insurance however, if you did get this then this would have listed the insurance products you bought as well as other information such as:

        Cost of premiums

        Policy Number

        Period of insurance

        Sometimes this was confusing or not very clear and, in this case, you could have contacted your insurance company for a clear explanation and more details. However, it was there obligation to explain everything to you clearly.

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          Over the last few years, several class actions took place that have been successful, the good news is that it draws attention to the issues with CCI and other products such as LPI that were sold unwillingly etc. As great as class actions are ultimately this just adds you to a pool of people whereby you get an average payout and in most cases this is not anywhere near what you are owed and this also means that you are not allowed to reclaim one you have claimed once, you accept the payment in full and final settlement.

          We want to make you aware that you have a few options when it comes to claiming:

          Find a class action

          As per the above you may only get a very small average of what is owed to you

          We can do it for you

          We work on a no win, no fee basis, we are experts in claiming and can help get you the right amount of compensation and when/if we are successful, we only take a small % of the win

          You can try to claim yourself

          you just have to be careful here that you are not getting ‘blinded by science’ and that you do not accept an offer less than what it should be.

          If you have already entered a class action, they may have forgotten to mention that you can opt out of this and take the claim up directly yourself or better still with a claim’s management company fighting for you. Depending on where you are up to with the class action you may be able to remove yourselves and then we can help make the complaint on your behalf.

          We look after the whole process for you, so you do not have to:

          • We assess your situation to see if you have a claim through looking at your paperwork, if you do not have this, we can still help you just let us know
          • We will speak to the relevant parties on your behalf
          • We will analyse all the information received and write your letter of claim
          • We chase and chase until we get a response (sometimes you have to speak to a few companies which we do for you
          • We keep you updated throughout the process
          • We work super hard to win, but in the event that it is a no-win situation we close it all off and explain everything to you but
          • We work with you and the 03rd party to get the best settlement offer possible
          • We discuss the offer with you and when you are happy, we accept the claim on your behalf.
          • And for the best bit you win and get paid

          Contact us today!

          NO WIN- NO FEE
          Nothing to lose BUT everything to WIN

          Want To Know If You Are Eligible For A Claim

          Contact us


            Contact Info

            Office Address

            Suite 8,137 Brisbane Road, Mooloolaba, QLD 4557, Australia.

            Opening Hours

            Mon-Fri: 10:00-18:00
            Sat-Sun: 10:00-14:00

            Learn More Mis-Sells With Our Newsletter

              We cannot guarantee to get back your money or any compensation we will work hard to do so. We work on a no win no fee basis, upon successful claims where money is achieved we take 30%. All information we receive will be kept confidential and no information will be sold to 3rd parties.

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